Title: Refund Policy
Last updated: [01 March 2026]
Because our products are delivered digitally and made available immediately after purchase, refunds are handled according to the policy below.
1. Digital products
If you have successfully accessed/downloaded the digital product, we generally do not offer refunds unless required by applicable law.
2. Access issues
If your download link does not work or you did not receive access, contact us and we will help you resolve it.
Email: contact@smartwaylab.com
Please include:
your order number,
the email used at checkout,
a short description of the issue.
3. Duplicate purchase
If you accidentally purchased the same product twice, contact us within 48 hours. We will review and, if confirmed, issue a refund for the duplicate order.
4. Wrong product
If you believe you purchased the wrong product, contact us as soon as possible. If access has not been used/downloaded, we will review your request.
5. Chargebacks
If you have a problem, please contact us first. Unauthorised chargebacks may result in access being revoked while the issue is investigated.