Refund Policy

Last updated: 9 October 2026

SmartWayLab sells digital products that are supplied electronically. Refunds are handled according to the policy below and your statutory rights are not affected.

1. Digital products
Once a digital product has been successfully accessed or downloaded, we generally do not offer a refund unless required by applicable law.

2. Access issues
If your download link does not work or you did not receive access, contact us and we will help you resolve the issue.
Email: contact@smartwaylab.com
Please include your order number, the email address used at checkout and a short description of the problem.

3. Duplicate purchase
If you accidentally purchase the same product twice, contact us within 48 hours. We will review the order and, if the duplicate purchase is confirmed, refund the duplicate transaction.

4. Wrong product
If you believe you purchased the wrong product, contact us as soon as possible. If the digital product has not been accessed or downloaded, we will review your request.

5. Chargebacks
If you experience a problem with an order, please contact us first so we can try to resolve it. Access may be suspended while a payment dispute is being investigated.